The 45 Minute Fast-Action Workshop To Dramatically Increase Your Ability to Think Service First as a World Class Leader
How To Lead with a Service First Mindset and Build a Team Culture of Excellence - For higher Customer satisfaction and Profit
In this 45min LIVE training, I am going to show you how to create a Service First mindset and culture with your team. I will be sharing with you exactly how to break down the customer service cycle in your business to identify precisely where you can be better for your customers today.
Hands up who knows that you are missing critical touch points to make the customer experience sing?
Moreover, how many of you cringe sometimes because of what your people miss in serving your customers?!
It's pretty normal. In fact, most businesses are resigned to giving just good enough service that people don't complain and then cross their fingers that they come back.
Well, it's not because you as the leader aren’t committed to great customer service.
It's because your team has not been precisely trained in the customer service mindset themselves. When this happens it is easy for standards to start to slide and pretty soon, it is really impacting the business results in a negative way. Furthermore, the culture of “mediocre is good enough” starts to become toxic for all team members.
The most successful leaders in the world are the ones who deliver consistent customer satisfaction results for their business.
But how can your customers get the results that your business is promising - if you don't have a consistent system to help encourage extraordinary customer first service?
Most leaders and business owners are missing the easiest way to instantly increase their service culture and retain great customers - which in turn increases brand loyalty, sales, high reviews, referrals and raving fans.
If you lead a team (or plan to lead one) - you NEED a 'moment of truth’ customer outline and communication feedback loop.
But how do you set one up?
What should be in one?
How do you word it?
What does taking the service first mindset to the next level look like in your business?
That is what I am going to show you in this 45min live workshop.
There are 2 ways to join this training.
Either purchase it with lifetime access for one payment of $47 USD;
OR, join my Leadership Academy to get this training, and all of my leadership masterclasses, masterminds and online courses for $97/m (more info in the academy button below)
In this 45 min masterclass, you will learn:
- What the world’s best customer service companies do that set them apart from the rest
- The 6-Step System to Identifying your Cusotmer’s “Moments of Truth” where you will either make your break their experience (downloadable guide)
- How to introduce the “Service First Mindset” to your team with templates and handouts
- The importance of creating a “Feedback Loop” and a step by step template to check your business
- How to implement a Service First MIndset with others even if they are resigned or cynical
- What to do even if you are just starting out as a new solo-preneur and how to implement the Service First Mindset from the beginning with your team
When implemented, this can TRANSFORM the success and outcomes that your business and team get, increase the amount of high reviews and ratings, increase word of mouth referrals to your business - and ultimately your income as happy customers become repeat purchasers and bring their friends along too!