The Leadership Academy with Chad Gibson

The Leadership Academy with Chad Gibson

Hosted by: Chad Gibson

A community focused podcast for aspirational leaders focused on team performance, business growth, and sales excellence.

Episodes

Episode 63: The Customer Service Feedback Loop (Quick Tip)

Season #2

Can you improve your customer service? The answer should be a resounding “YES!” Listen to this quick tip on creating a feedback loop for your customer service.
View Episode

Episode 62: Cost of Relationship Gap Epidemic (Quick Tip)

Season #2

Lack of winning relationships in business costs the business everything. So much of what frustrates us as business leaders is caused by a breakdown in people’s relatedness to one another - when you get what it costs...
View Episode

Episode 61: One-on-ONE Conversations (Quick Tip)

Season #2

Are you uncomfortable having 1:1 conversations?
View Episode

Episode 60: The Power of Team

Season #2

Getting people on your page is what leadership is all about.   Are you maximizing the power of your team?
View Episode

Episode 59: How to Prepare as a Coach (Quick Tip)

Season #2

Great athletes prepare, prepare, prepare. Do you, as a leader and coach?
View Episode

Episode 58: What to do when people disagree?

Season #2

When your team members disagree and argue, it robs you of your effectiveness and results. Disagreeing is not a problem - in fact, it is desirable to have different points of view. However, when people get attached to...
View Episode

Episode 57: Urrrg… My team’s not performing! What do I do? (Quick Tip)

Season #2

Help me get my team turned around!
View Episode

Episode 56: Moments of Truth

Season #2

Do you know exactly the moments in time when you keep or break your customer promise? Identifying the key moments in your “customer service cycle” is important in delivering consistent service as a brand. And by doing...
View Episode

Episode 55: Prepare like Great Athletes (Quick Tip)

Season #2

As a professional, we can learn from great athletes. Do you prepare for a world-class performance?
View Episode

Episode 54: What Makes A Successful Meeting? (Mastermind Snippet)

Season #2

Meetings get a bad rap! Meetings done well are the foundation of great business success. In meetings, we can do our best thinking as a team, plan our actions, and coordinate our efforts. Listen to this snippet from...
View Episode

Episode 53: One-on-One Conversations (Quick Tip)

Season #2

Here’s a secret: Be more committed to their results than the noise in your head!
View Episode

Episode 52: A Four Seasons Story (Mastermind Snippet)

Season #2

Some companies really “get” customer service. The Four Seasons is one of the best! Here is a customer service story from a recent family vacation. How can you apply a customer-first mindset with your team?
View Episode