The Leadership Academy with Chad Gibson

Can you improve your customer service? The answer should be a resounding “YES!” Listen to this quick tip on creating a feedback loop for your customer service.

Lack of winning relationships in business costs the business everything. So much of what frustrates us as business leaders is caused by a breakdown in people’s relatedness to one another - when you get what it costs...

Are you uncomfortable having 1:1 conversations?

Getting people on your page is what leadership is all about.   Are you maximizing the power of your team?

Great athletes prepare, prepare, prepare. Do you, as a leader and coach?

When your team members disagree and argue, it robs you of your effectiveness and results. Disagreeing is not a problem - in fact, it is desirable to have different points of view. However, when people get attached to...

Help me get my team turned around!

Do you know exactly the moments in time when you keep or break your customer promise? Identifying the key moments in your “customer service cycle” is important in delivering consistent service as a brand. And by doing...

As a professional, we can learn from great athletes. Do you prepare for a world-class performance?

Meetings get a bad rap! Meetings done well are the foundation of great business success. In meetings, we can do our best thinking as a team, plan our actions, and coordinate our efforts. Listen to this snippet from...

Here’s a secret: Be more committed to their results than the noise in your head!

Some companies really “get” customer service. The Four Seasons is one of the best! Here is a customer service story from a recent family vacation. How can you apply a customer-first mindset with your team?